Privacy Policy

1. Who we are

This website (v1scrubberdryer.co.uk) is operated by North West Cleaning Equipment Limited, a company registered in England and Wales. We sell and support the Fimap V1 commercial scrubber dryer.

Contact:
Email: [email protected]
Phone: 01942 466 258
Address: Wigan, Greater Manchester

We are the data controller for personal data collected through this website. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What data we collect

We may collect the following categories of personal data:

• Enquiry and contact data — your name, email address, phone number, company name, sector, and the message you submit through our contact or enquiry form.
• Usage data — pages visited, time on site, browser type, device type, and approximate location (country/region), collected via Google Analytics 4 (GA4). This data is anonymised and aggregated.
• Cookie data — we use cookies to operate the site and, with your consent, to run analytics. See Section 7 for details.
• Communication data — records of emails or calls you initiate with us.

We do not collect payment card details through this website. Any finance or lease applications are handled by third-party lenders under their own privacy policies.

3. How we use your data

We use your personal data for the following purposes and on the following legal bases:

We will not use your data for automated decision-making or profiling.

4. Who we share your data with

We do not sell your personal data. We may share it with:

• Email service providers — we use a transactional email service to send enquiry notifications and confirmation emails. These providers process data on our behalf under data processing agreements.
• Google Analytics — anonymised usage data is shared with Google LLC under our GA4 configuration. Google acts as a data processor. Data may be transferred to the USA under Standard Contractual Clauses.
• Finance and lease partners — if you proceed with a finance application, your data will be passed to the relevant lender. You will be informed before this happens.
• Professional advisers — accountants, lawyers, or insurers where necessary.
• Law enforcement or regulators — where required by law.

5. How long we keep your data

We retain personal data only as long as necessary:

• Enquiry data — up to 3 years from last contact, or until you ask us to delete it.
• Analytics data — retained in GA4 for 14 months (our configured retention period).
• Financial records — 7 years as required by HMRC.

6. Your rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate data.
• Erasure — ask us to delete your data where there is no compelling reason to keep it.
• Restriction — ask us to restrict processing in certain circumstances.
• Portability — receive your data in a structured, machine-readable format.
• Object — object to processing based on legitimate interests.
• Withdraw consent — where processing is based on consent (e.g. analytics cookies), you can withdraw at any time via the cookie settings on this site.

To exercise any of these rights, email us at [email protected]. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

7. Cookies

We use the following cookies:

Analytics cookies are only set after you accept via the cookie banner. You can change your preference at any time by clearing your browser cookies and revisiting the site, which will re-show the consent banner.

8. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS. Enquiry data is transmitted via encrypted email. We do not store full enquiry submissions in a database on this site.

9. Third-party links

This website may contain links to third-party websites (for example, finance partners or the Fimap manufacturer website). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to this policy

We may update this privacy policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically.